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Assessment Kit-SIRSS00025 Retail Customer Relationship Skill Set



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Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:
  • Assessment Pack (Student)
  • Trainer Assessment Pack (Marking Guide)
  • Mapping for each unit of competency
  • Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:
  • Industry consultation
  • Robust validations
  • Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don't forget about our QUALITY ASSURANCE GUARANTEE!

Units of competency
SIRXSLS001 Sell to the retail customer
SIRXIND001 Work effectively in a service environment
SIRXCEG002 Assist with customer difficulties
SIRXCEG001 Engage the customer
SIRXCEG003 Build customer relationships and loyalty
SIRWSLS002 Analyse and achieve sales targets

For delivery timeframes on Pre-Order units and qualifications, please contact us at info@rtotrainingresources.com.au or call us on 1800 266 160.