Assessment Kit-BSB30215 Certificate III in Customer Engagement


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Pre-order now available. Individual units will be delivered three months after your payment has been received and qualifications will be delivered up to six months after your payment has been received.

Our assessment resources contain everything you need to begin assessing your learners.

Our assessment resources include:

  • Assessment Pack (Student)
  • Trainer Assessment Pack (Marking Guide)
  • Mapping for each unit of competency
  • Assessment Record Tools

Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted:

  • Industry consultation
  • Robust validations
  • Assessment of best practice holistic delivery

We provide all documents to you in Microsoft Word format, so you can easily customise them as required. Our assessment resources can be used for an unlimited number of students within your RTO. Don’t forget about our QUALITY ASSURANCE GUARANTEE!

Core units
BSBCUE301 Use multiple information systems  
BSBCUE307 Work effectively in customer engagement  
BSBCUE309 Develop product and service knowledge for customer engagement operation  
BSBCUS301 Deliver and monitor a service to customers  
Elective units
BSBITU307 Develop keyboarding speed and accuracy Group A
BSBWOR301 Organise personal work priorities and development Group A
BSBWHS201 Contribute to health and safety of self and others Group B
BSBSUS401 Implement and monitor environmentally sustainable work practices Group B
BSBMGT402 Implement operational plan Group B
BSBWOR203 Work effectively with others Group B
ICTSAS305 Provide ICT advice to clients Group B
BSBITU213 Use digital technologies to communicate remotely Group A

* We can develop additional elective units that are not listed on request (Please contact us for further information).

Type of Resource