At RTO Training Resources, we are committed to providing you with top-quality training and assessment resources that meet the needs of a variety of learners. Our resources are developed by subject matter experts and instructional designers in consultation with quality and compliance experts, ensuring that they are fit for purpose, industry-relevant, and up-to-date with the latest regulatory expectations and environment. Our resources are also available at low prices, are fully editable, come with a lifetime license, and include updates.
We understand that passing an audit can be challenging and depends on several factors, including contextualization and customization of resources to the needs and requirements of your learner cohort, alignment of practices and behaviors with your documented systems and processes, and use of resources for their intended purpose. To assist you with the audit process, we provide audit assistance to help you comply with auditor expectations and rectify resources if necessary. Our assistance applies only to audits conducted by official registering bodies such as ASQA.
However, please note that changes made to the original form of our resources may affect their overall design and integrity, and therefore, we cannot provide assistance where non-compliance arises from such changes. If an audit report states that there is non-compliance in any of our resources, you must submit the report to us as proof of the finding of non-compliance of that tool. We require a minimum of 15 business days’ notice to resource and complete updates to assessment tools.
If you need assistance during the audit related to the product provided by RTO Training Resources, you can contact us at 1800 266 160 or email us at info@rtotrainingresources.com.au. Our consultants will help you explain how these resources demonstrate compliance. To claim the assistance, you must submit the audit report to us as proof of the finding of non-compliance of that tool. Requests made without the official audit report will not qualify for the compliance assistance.
Please note that from 1st July 2018, in certain audits, ASQA will no longer provide an opportunity for rectification if non-compliance is identified in the audit. Without an opportunity to rectify, we are unable to assist in the audit process. This change to ASQA process affects initial RTO registrations and may affect other types of regulatory audits. Our services are subject to the terms and conditions of our Service Agreement or End User License Agreement, as applicable.